For our latest products, please visit the OWC website at www.macsales.com

FAQ - Frequently Asked Questions - Knowledge Base

How to fix mouse lag or a slow keyboard?

We do not recommend connecting a keyboard or a mouse to the second Thunderbolt 3 port on devices that have two Thunderbolt 3 ports.This includes USB ports on other USB devices that are connected to the second Thunderbolt 3 port such as USB hubs, USB docks or monitors with built-in USB ports.

If you are experiencing lags when using a USB mouse or keyboard, try one of the following solutions:

  • Connect the mouse or keyboard directly to a USB port on the computer.
  • Use a different mouse or keyboard. Ideally, the device is based on the USB 3 specifications, not USB 1.1 or USB 2.0.
  • Connect the mouse or keyboard to a Thunderbolt 3 device that has built-in USB ports like our Thunder3 RAID Station or Thunder3 Dock Pro.

 

 

This website uses cookies to manage authentication, navigation, and other functions. By using our website, you agree that we can place these types of cookies on your device.

Cookie Name Domain Description
Session Cookie .akitio.com The session cookie is required for authentication, form submissions, and other necessary functions to fully engage with this website.
Social Media .twitter.com .youtube.com .facebook.com Enables embedded content from 3rd party sources like Twitter, YouTube and Facebook, allowing you to view our videos and read the news.
_ga _gid _gat .akitio.com Google Analytics collects anonymized information from our visitors, allowing us to optimize the website for a better user experience.